Customer Support

At Coatz.eu, we want to give you a safe and simple shopping experience when purchasing ceramic coatings from us. On this page, you will find answers to frequently asked questions, as well as information about shipping, returns, and how to contact us.

Frequently Asked Questions (FAQ)

What is ceramic coating?
Ceramic coating is an advanced protection layer applied to your car’s paint to provide long-lasting shine, water-repellent properties, and protection against dirt, UV rays, and light scratches.

Can I apply the coating myself?
Yes! Our products are designed to be user-friendly, so you can apply them yourself at home in your garage. We also provide detailed guides and instructional videos.

How long does a ceramic coating last?
Durability depends on the product you choose, how the paint is prepared, and how it is maintained. Most coatings last between 1 and 5 years.

Do I need special products for washing after coating?
We recommend mild, pH-neutral car shampoos without wax. This helps preserve the effect and lifespan of the coating.

Shipping and Delivery

• Delivery time: Normally 2–5 business days.

• Shipping cost: Calculated at checkout before payment.

• Tracking: Once your package has been shipped, you will receive a tracking code by email.

Returns and Complaints

We want you to be 100% satisfied with your purchase.

• Right of withdrawal: You have 14 days from receiving your order to cancel, provided the product is unopened and unused.

• Complaints: If the item is damaged or defective, contact us and we will help you find a solution.

• Return address: Provided when your return is registered with customer service.

Contact Us

Do you have questions or need assistance? Our customer service team is here to help you.